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VisitUkTours Terms and Conditions

TERMS & CONDITIONS

1. Contract

* When making a booking you must complete and sign the booking form enclosed within this brochure and on the website, on behalf of you and all members of your party. You must also accept our terms & conditions and pay a deposit. If we accept your booking we will send you a confirmation, or an invoice within 7 days of receipt of your signed booking form and a contract will be made between you and us as soon once we issue the Confirmation or invoice
* If you book through a travel agent, the travel agent will hold your deposit and any other payments on your behalf until we send our confirmation of booking or invoice. The travel agent will hold the deposit and any other monies on our behalf.
* A binding contract between us comes into existence when we confirm your booking over telephone or in person (or in all other cases issue and dispatch our confirmation invoice). The terms and condition of this form will be governed by Indian law and the jurisdiction of the Mumbai Courts. You may however, choose the law and jurisdiction of India if you wish to do so.

2. Payment

* When your tour is confirmed, you must pay the balance of the cost of your holiday (including any surcharges referred to in clause 3) at the office at which you made your booking. Deposits per person and balance due dates are as follows.
Deposit Balance Due
Rs 15,000 / 25% 6 weeks prior

* If you make a booking after the date on which the balance of the holiday is due, you must pay the full holiday cost at the time of booking.
* It is your responsibility to remember to pay the balance, however on some occasions we may call to remind you. You should pay the balance within 7 days of receiving the reminder.
* If you do not pay the balance within 7 days of the reminder then we may cancel your holiday and apply the cancellation charges as set out in clause 5.
* It is your responsibility to check the confirmation invoice and any other documents we send (via email or post) carefully and let Visit UK tours or your travels agent know immediately in the event of any error or inaccuracy as it may not be possible to make changes later.

3. PRICE

* Once we have sent you a booking confirmation or invoice, we will only change the price of your holiday if there is a change or increase in any one or more of the following:
(a) Transportation costs (including the cost of fuel);
(b) Dues, taxes or fees chargeable, such as landing taxes or embarkation or disembarkation fees at ports and airports; or
(c) In the event of a significant increase in any of the components that are included in your tour cost i.e. hotels, entrances, transportation & food.
* If we increase the cost of your holiday by more than 10% you may cancel the holiday, provided that you notify us within 7 days from the date you receive the confirmation or invoice with the increased amount. We will then refund you the full amount (for services rendered by us)

4. Transfer of tour
A transfer from the originally booked tour to another tour will be treated as cancellation of earlier tour and a fresh booking of another tour will have to be made. All cancellation charges stated in the Brochure will apply for the old tour. The old tour price and discounts will not be valid. Cancellation charges will be charged as per actual tour cost & not on a discounted tour price. Tour price and discounts existing on the date of fresh booking will be applicable.

5. Cancellation

* If you or any member of your party wishes to cancel your holiday, you should notify us or the travel agent with whom you made the booking in writing. If you cancel the holiday, then we will charge the cancellation fees as set out in the table below.

Notice Given	Amount you must pay cancellation charges % on total tour price
60 - 42 Days	Deposit or 25%
41 - 28 Days	50%
27 - 14 Days	75%
13 - 7 Days	90%
6 Days or Less	100%

The cancellation charges shown represent a percentage of the total holiday price, excluding insurance premium or any additional charges (e.g. visa charges, courier, postal).
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
* Due to increased security measures, all airlines now require first and last names on the airline tickets. This must be the same name that appears on your passport, which must be the same name given when making your booking with us. It is your responsibility to ensure this information is correct on your invoice and other documentation. Any changes or correction will lead to an administration charge (of which you will be notified at the time change).

6. IF WE CHANGE YOUR HOLIDAY

* It is unlikely that we will have to make any changes to your travel arrangements, however, occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible opportunity. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 2 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all money paid or accept an offer of alternative travel arrangements of comparable standard from us, if available, (we will refund any price difference if the alternative is of a lower value).
* If we make a minor change to your holiday (for example a change to travel time, a change in accommodation to a lower official classification for one or two nights, or a change of advertised tour itinerary where the change is not a major change), we will try to notify you of this before departure, but you will not be entitled to any compensation as a result of such minor changes.
* If we make a major change to your holiday, for example a change of time of departure or return of more than 12 hours, or a change to lower quality accommodation for more than two nights or a significant change to the itinerary then: We will tell you of the change as soon as possible; you can decide to accept the change and continue with the holiday as amended, accept an alternative holiday (and if the alternative holiday is cheaper we will refund you the difference in cost) or cancel your booking.
* If, as the result of a major change you choose to cancel your booking we will refund all money that you have paid to us (for services rendered only by us).
* We shall not be liable to pay compensation to you, where there is a major change or a minor change that either: We, or the supplier of the services in question could not, even with all due care, foresee or avoid; or if the change is due to unusual or unforeseeable circumstances beyond our control and the control of our suppliers, the consequences of which we or our suppliers could not have avoided even if all due care had been exercised. Examples include hostilities, political unrest, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or unclear disasters, flood, fire, epidemic or health risk, advice from any environmental health office or body, technical problems to transport (expect where these arise as a result of the negligence of our suppliers or us), airport closures, adverse weather conditions or similar events beyond our control.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unforeseeable circumstances beyond our control. These can include, e.g. war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

7. SPECIAL NEEDS & SPECIAL REQUESTS

* Where possible, we accept bookings from people with special needs who wish to make special requests, although we cannot guarantee to be able to do so.
* If you have a special need (for example a disability) or a special request, it is important to contact us in writing or by telephone prior to making your booking. You must write to us giving us full details of your special requests or special needs and details of any disability that affects you.
* We may refuse to accept your booking or subsequently cancel it if you notify us in writing (at, or promptly after the time of booking) of a special request or a need and it appears to us that you will not be able to participate in the holiday or will not be able to participate safely if we are not able to fulfill your special request or your special needs. In this case, we will refund all payments that you have made to us (for services rendered by us).
* IMPORTANT: Please note that if you have a special need or a special request and we accept your booking, we still cannot guarantee to provide for your special need or your special request. However we do generally find that suppliers respond favorably to special requests or special needs that we notify them about.
* If you have a special request (vegetarian meals) in the flight which is not automatically part of your holiday, please check when you book your holiday and we will pass this information on to the suppliers we work with. Our note of request on your invoice confirms we have received it and does not guarantee that we or the relevant supplier can meet with your request. Where ever possible they will try to help you. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing.

8. OUR RIGHT OF REFUSAL

* In addition to our rights under clause 7, we may refuse to accept a booking or terminate your holiday in the following circumstances:
(a) If you fail to advise us in writing at (or promptly after) the time of booking of any relevant medical condition or disability from which you suffer and for which you seek special assistance or attention from us or our suppliers;
(b) If, during the course of the holiday, we reasonably consider that you are unable to cope with the demands of the holiday;
(c) If you act unreasonably and we reasonably consider that your actions or behavior are likely to cause distress, damage, danger or annoyance to our customers, employees or third parties or to the property of any person.
* If you are prevented from travelling or from completing your holiday in the circumstances set out in clause 8, our responsibility to you for your holiday will cease when we terminate the holiday.
* You will not be entitled to any refund where we terminate your holiday in the circumstances set out in this clause 10 and we will not be liable to pay any compensation to you as a result of terminating your holiday.

9. HOLIDAY INSURANCE

* Though it is not compulsory, it is strongly advisable to take out comprehensive holiday insurance to cover yourself, and all members of your party and their belongings.

10. OUR RESPONSIBILITY TO YOU

* During your holiday, your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our brochure. Since they do not form part of your contract with us, we do not accept any responsibility for their cancellation or curtailment or for any loss, damage, injury or death that you may suffer. If you wish to make a complaint or bring a claim in relation to such excursions or activities, then you should contact the person who offered them to you directly.
* We accept responsibility for the actions of both our suppliers and our employees where they are providing any part of the holiday on our behalf. Our liability to you for their acts and omissions is limited by our terms & conditions. Our liability to you for your holiday and any loss, damage or injury that you may suffer in relation to, or as a result of it (whether caused by us or by our employees or suppliers acting on our behalf ) shall be limited as follows:
(a) Where such acts or omissions (including negligence) cause you any loss or damage other than death or personal injury, our liability shall not be more than twice the price of your holiday;
(b) We shall not be liable in circumstances that we, our suppliers and employees could not, even with all due care, foresee or avoid or for unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even if all due care had been exercised;
(c) If you travel on a ship, train or aircraft as part of your holiday with us, the carrier’s conditions of carriage (copies of which are available from us on request) will apply. The carrier’s liability to you may be significantly limited by its conditions of carriage and by international conventions; our liability to you will also be limited to the amount that you could claim from the aircraft, train or ship operator in accordance with any applicable international conventions.
(e) In the event of a breakdown of a coach on a touring holiday, our liability will be limited; if, for any reason we cannot provide a replacement coach and you miss out on a significant attraction, we endeavor to replace the coach at the earliest, however sometimes delays will occur due to many reasons beyond our control. In this event we are also entitled to use a replacement coach that we deem fit to conclude the rest of the journey.

11. INJURY UNCONNECTED WITH US

* We may at our reasonable discretion offer you general assistance if you suffer illness, injury or death whilst on holiday with us where the illness, injury or death is not the fault of Visit UK Tours or of our employees or suppliers acting on our behalf. Any assistance that we provide will be limited to a maximum of INR 1,00,000 per booking form and if you make a successful claim against a third party or an insurer, you will reimburse us(but you do not have to reimburse us more than the amount that you claim from the third party).

12. COMPLAINTS

* If any guest has any complaint in respect of services provided by any of the independent contractors, the guest shall immediately notify the same to the independent contractor in writing, and a copy thereof shall be handed over to the tour escort, to enable the Company to take up the matter with the independent contractor.
* Any claim or complaint by the guest must be notified to the Company in writing within 7 days after the tour completion date. No claim notified to the Company beyond this period will be entertained and the Company shall incur no liability in respect thereof.
* It is hereby declared that the amenities provided under the contract shall be available to the Company's managers including tour escorts, employees, servants and agents but not to the independent contractors selected by Company.

13. PASSPORT

* Passport is an official document and identity of an Indian Citizen issued by the government of India which is required whenever passenger intend to travel abroad. Passport is needed to possess the visa of that particular country guest is traveling to Before submission of the passport to Visit UK Tours for visa purpose kindly ensure below mentioned things:
* Passport validity should be minimum 180 days from the arrival date of the tour in India.
* Please check whether your passport has sufficient blank pages to obtain the visas for the respective countries.
* Please check the passport which you are submitting is not a damaged passport.

14. VISAS

* Visa means 'Visitors Intending to Stay Abroad'. In other words the permission granted by the country the tourist wish to travel to. All passengers traveling on Visit UK Tours must be in possession of a valid visa.
To get the visa Visit UK tours assists for documentation and submission. All documents submitted to Visit UK tour Office for visa will be forwarded to the respective consulates on the dates as pre-defined by the concerned authority.
* The visa fees levied to the guests shall be the fees existing as on the date of submission of documents to the Consulate. In case of any increase in the existing visa fee structure of Embassy, guests shall be liable to pay the increased portion of the visa fee (i.e. increased visa fee paid by the guests at the time of submission of documents to the Consulate (-) existing visa fee paid by the guests at the time of payment of tour cost) to the Company which the Company shall further pay to the Consulate.
* We do not take responsibility of any rejection of visa due to lack of documents it is guest's responsibility and submit documents which supports his claim to get the visa. It is at the sole discretion of the Consulate/Authorities to ask for original documents/to call for a personal interview of the passengers at any time. It is however at the discretion of the guest to attend to the personal interview, and Visit UK tour shall not incur any expenditure in case of guests visiting the consulate in any metro city of India for a personal interview. Since, that the granting or rejecting visa is the sole prerogative of the concerned Consulate/Authorities even after submitting all relevant documents or attending personal interview the Company will not be held liable or responsible for the same.
* In case the Visa application is rejected by the concerned embassy/consulate or authorities, due to incomplete/delayed documents furnished by the passengers or due to any other reason whatsoever, or there are errors in the date of visa granted or scanned photographs on the visa, the Company shall not be liable or responsible for the same. All costs and charges in respect of the said application for the visa, shall be borne by the passenger only and same will be intimated by company.
* Any fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authority in respect of Passport or Visa documents, then it will be sole responsibility of Guest.

15. Hotel

* We have taken care to select hotels at convenient locations, which are comfortable for the guests. Accommodation is generally provided on Twin sharing basis. Triple rooms are not larger than twin rooms and the third bed is often a roll-away mattress put in a twin bedded room.
* Most of the rooms have a private bath or shower and they shall be located in the center of the city or away from the center of the city. Air-conditioning, central heating and other facilities are solely at the hotelier's discretion, depending upon factors such as weather conditions, local systems, tour type, etc.
* In certain hotels under certain climatic conditions the central air conditions plans are kept shut or there are no air conditions at all

16. Single Occupancy

* Single person traveling alone must pay single supplement charges. If single person travelling on tour seeks for a partner and the partner is available, twin sharing charges will be applicable. In case any of the partners gets canceled before the tour or on tour the other person has to pay single occupancy charges for the full tour or for part of the tour respectively.
* Single room is usually single bedded room located on the corner of the Floor of the hotel at most of the places.

17. Rooms

* For all tours, accommodations in the hotels are made in standard rooms only (as per the tour itinerary). Guests will have to abide by the check-in and check-out time of the respective hotels. For all the tours, the check-in time for the hotels is 3 p.m. and check-out time for the hotel is at 12 noon. Early arrivals and late departures by joining & leaving guest's should be adjusted by the guests themselves as per the respective check-in and check-out timings for which additional cost may be applicable.
* Check in procedure depends solely on the hotel management. The Company advises guests to carry valuable items with them while leaving the hotel for sightseeing or outing. Do not keep any valuables money or important travel documents in your suitcase either it has to be kept in safe deposit lockers or to carry with you. In case of any loss, the Company does not hold any liability or responsibility for the same.
* Laundry, telephone, mini bar, alcohol, beverages and food not on the tour menu, optional excursions, excess baggage fees, shopping, paid toilet, are all items of a personal nature. These additional services, if availed by the guest, have to be paid by the guest themselves or will be charged separately to the guest and shall be paid in full by the guest before leaving the hotel, ship/cruise or restaurant by the concerned authority. The Company shall not bear any liability towards the same.

18. Meals

* There is a pre-set menu for meals as per the tour program. Packed meals would be served at some places. The type of meals is clearly indicated in the brochure. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet for any particular guest, except to the extent mentioned in the brochure and preferred by you. We, however, reserve the right to change the meal arrangements if circumstances make it necessary for us to do so.
* In the event of the guest missing any meal due to any reason, no claim can be made by the guest thereafter, for the meal he/she has missed and not utilized.
* Definition of Jain food: - In common terminologies Jain food means food without onion & garlic and it will be served at the time of our group's meals, no separate arrangements will be done , we will not assure that such meals will be served before sunset.

19. Bus Seating

* Seat numbers are allotted on the booking priority basis. Seat nos. 1,2,3,4 in each bus/ coach is reserved for the Tour Escort/Guide. There is a strict "no smoking", "no alcohol" and "no eating" policy in the buses. If passengers are carrying any valuable items during the tour, Company advises the guests to carry the said valuable items with them when they leave the bus/ coach.
* All baggage and personal effects are at all times and in all circumstances the responsibility of the Guests. The Company shall not be in any manner responsible or liable in case of loss of any items or baggage left in the said bus/ coach. Any damages caused by the Guests to the bus/coach during the travel shall be reimbursed by the Guests to the bus/coach owner/operator and Visit UK tour will not be liable for the same.

20. Coaches

* We hire air-conditioned/air-cooled, luxury coaches. Such coaches may be equipped with an emergency washroom; however this facility is not to be used in lieu of the rest rooms at our frequent comfort stops.
* In case, Guests wishes to use this facility, he need to pay tips to the driver directly. The size of the coaches/ Buses depends on the strength of the tour, accordingly seating capacity of the coaches vary, for smaller groups we use smaller vehicles and vice versa.
* The tour capacity is mostly of one coach for tours but it is not restricted to one coach. We may operate the tour with more than one coach.

21. Premium Seats

* For all the tours, seat number 3 and 4 are reserved as premium seats and can be booked by the guests at an additional cost subject to availability. Premium seats cannot be availed if the tour is full.

22. Jurisdiction

* All disputes pertaining to the tour and travel, travel related services conducted by the Company and any claim arising there-under shall be referred to and decided by the Court of competent jurisdiction at Mumbai only.
* All disputes will be subject to jurisdiction of Mumbai courts only.

23. DATA PROTECTION STATEMENT

The law concerning data protection and your privacy can generally be found in the Data Protection Act 2000 and its associated legislation. If you are booking a holiday with us, we need your personal details in order to process your booking and to enable us (or our suppliers and agents) to get in touch with you in connection with your travel arrangements, if required. Similarly, if you are booking a holiday with us or are enquiring about a holiday, or are responding to one of our promotional campaigns and would like us to update you with information about the services and products we offer, then we need some personal information in order to communicate with you. We collect personal information such as names, addresses, telephone numbers and email addresses. If you book a holiday with us we will also collect your passport and credit or debit card details. It may also be necessary for us to collect information of a more personal nature. This information allows us to process your booking, fulfil or pass on any other request you might have. When you make a booking, request a brochure or sign up for our email updates then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. Rest assured we do not sell your personal details to other companies. If you decide you would rather not receive news, information and offers about our holidays, please let us know in writing.

24. BROCHURE ACCURACY

Information provided within this brochure is factually accurate at the time of print (May 2010). We have tried our best to provide an accurate description of all the services, amenities, exchange rates and places of interest within this brochure. However circumstances can change which are beyond our control and thus we cannot take responsibility for the same. In addition, there are various trade fairs, exhibitions and seminars that take place during the holiday season; although we try to avoid these, it may be the case that we will need to change the hotels offered and its location to another town or city. If this is the case we will try and advise you at the time of booking or at the earliest possible time prior to your travel.

 

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